Privacy Policy
How we collect, use, and protect your information.
Last updated on Apr 3, 2026
This privacy policy explains how SHIVMITRA TRADERS (44-A, Mundian Kalan, Chandigarh Road, Hari Nagar, Ludhiana, Punjab 141015, India) collects and uses information when you visit this website or do business with us.
We are committed to protecting your privacy. If we ask you for information that can identify you, it will only be used as described in this policy.
What Information We Collect
We may collect the following information when you contact us through this website or by email/phone:
- Your name and business name
- Email address
- Phone number
- Shipping and billing address (when you place an order)
- Order details and product requirements
- Any other information you provide in your messages to us
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and messages
- To process and fulfil your orders
- To create commercial invoices and shipping documents
- To communicate about order status, production updates, and shipping
- To comply with legal and regulatory requirements
Who We Share It With
- We do not sell, distribute, or lease your personal information to third parties.
- We share your name and address with DHL and FedEx only to deliver your orders.
- We may share information with our bank for processing international wire transfers.
- We may disclose information if required by law or legal proceedings.
Cookies
This website does not use cookies. We do not track your browsing activity. There are no analytics tools, advertising pixels, or third-party tracking scripts on this site.
Marketing
- We do not send marketing emails or promotional messages unless you specifically ask us to.
- If you have agreed to receive updates from us, you can opt out at any time by emailing us.
Data Security
- We take reasonable steps to keep your information secure.
- Access to your data is restricted to authorised personnel only.
- We keep your data only as long as necessary for business and legal purposes.
Your Rights
- You can ask us what information we hold about you.
- You can ask us to correct any incorrect information.
- You can ask us to delete your information.
- If you believe any information we hold is incorrect or incomplete, contact us and we will correct it promptly.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date. Please check this page occasionally to stay informed.
For any privacy-related questions or data requests, write to us at teotia2000.tkt@gmail.com or call +91 70095 44575.