Cancellations & Refunds

ShivMitra Traders manufactures all orders to buyer specifications. We do not hold pre-made stock. Because every order is custom produced, our cancellation and refund policy reflects the nature of made-to-order manufacturing.

Cancellations

• Cancellations will be considered only if the request is made within 48 hours of placing the order and confirming payment.
• The cancellation request will not be accepted if production has already started or materials have been procured for the order.
• To request a cancellation, email us at teotia2000.tkt@gmail.com with your order number.

Refunds

• If the cancellation is approved (within 48 hours, before production), you will receive a full refund of the advance payment.
• No refunds once production has started. Custom manufactured goods cannot be resold to other buyers.
• Approved refunds are processed within 14 business days to the original payment method.

Defective or Damaged Goods

• If you receive goods with a manufacturing defect, report it to us within 7 days of delivery.
• Send clear photos of the defect, your order number, and a description of the problem to teotia2000.tkt@gmail.com.
• We will review the complaint and respond within 3 business days.
• If the defect is confirmed on our end, we will offer replacement goods or a refund at our discretion.

What Is Not Covered

• Damage caused by the buyer after delivery.
• Colour or sizing variations that were approved by the buyer in the sample or tech pack stage.
• Normal wear and tear.
• Damage or delays caused by the shipping carrier or customs. For shipping issues, please contact the carrier directly using the tracking number we provide.

For refund or cancellation requests, contact us at +91 70095 44575 or teotia2000.tkt@gmail.com.